MBW repairs

what's our repair pricing philosophy?

** just wanna bump this note about repairing e-bikes to the top of the page so you don't drive in and be dissapointed... sorry, we don't work on ebikes or bikes with any style of motor unless we originally built and sold it. this includes simple adjustments and changing flat tires I'm afraid. we assume that one of the other 20 shops in the area do however (though we've yet to hear of one), so call around and let us know if you find someone we can refer folk to. now back to our regularlly scheduled program about our pricing structure and repair services... **

we try to keep our pricing fair for both you and ourselves. simply put, our prices are based on the amount of time it takes to perform whatever task you request at a rate that will allow us to continue to do the work we love.

for example, if our experience tells us a specific repair usually takes 10 mins to perform on a bike like yours, we'll offer to do the work for a price based on 10 mins of our time at our normal shop rate. our current hourly rate is $100 for basic services - an amount which allows us to offer a no-pressure, no-attitude and no-upselling experience while working on your bike in front of you to a standard that we can take pride in. so in this example, we'll advise you in advance that a 10 min repair will cost about $16 with some numbers after the decimal point and since life is complicated enough, we often round the dollars column down to the nearest Abraham Lincoln or Alexander Hamilton whichever is closest. in practice, you can probably expect us to quote you $15 for a 10 minute job. if it takes us longer to do the work then we initially estimated, then that's our goof and you don't pay any extra. does that seem like a fair way to charge? we think so and hope you do too.

top tip: while we'd love to be the only place you ever bring your bike to for all your bikey needs, we know that some of the more traditional higher-volume shops in our area strategically charge substantially less for some very specialized services than our lower-volume, highly-personalized way of doing things allows, so please feel free to dip in and out of what we offer as your needs (and budget) sees fit. if you dig the way we work and what we bring to the table compared to the bigger regional shops, we'd love to help you out. we promise we won't ever hold it against if you decide to have your custom wheels built, hydraulic brakes bled, tubeless tires swapped over, or alternative drivetrained bikes tuned elsewhere. for specifics, see the sections below titled "we're in this for the long haul" and "repair services you can get done substantially cheaper elsewhere".

in the next section, we've listed the prices for our most commonly requested services and if you don't see what you're looking for, drop us an email and we'll let you know how much you should be setting aside to solve your issue.

give us a shot. we promise we'll do our best to keep you from sinking money into a bike that isn't worth bringing back to life. we take real pride in the fact that our customers trust us to make sure they don't do anything silly with their money.

average pricing examples

a smattering of our greatest hits from our a la carte service menu (parts not included of course)

MBW Review - a collaborative evaluation of your bike done in front of you to figure out what if anything it needs to be considered safe, functional and fun: 15 mins / $25

investigate flat and install tube: 10 mins / $15

tubed tire swap or install - wheel on bike: 10 mins / $15

tubed tire swap or install - wheel not on bike: 5 mins / $10

install pedals: 5 mins / $10

adjust front shifting: 10 mins / $15

adjust rear shifting: 10 mins / $15

adjust front braking: 10 mins / $15

adjust rear braking: 10 mins / $15

replace / install shifter cable (external): 20 mins / $30

replace / install brake cable (external): 20 mins / $30

minmize wobble in wheel: 15 mins / $25

adjust loose headset: 10 mins / $15

align derailleur hanger:FLAT RATE $25

install chain: 10 mins / $15

replace brake pads: 10 mins / $15

install fork: 45 mins / $75

install basic fenders to Jason's standards: 30 mins / $50

install basic fenders to Therons's standards: 90 mins / $150

install Simworks or other fancy fenders: $150 - $250 ask us.

install any fender to French Fender Day standards: 500 mins / $500

install rack - straighforward: 20 mins / $30

install rack - custom mounting: 45 mins / $75

replace broken spoke + truing (non-tubeless): 30 mins / $50

replace broken spoke + truing (tubeless tire): 60 min / $100

build bike from box (non-tri or aero): 75 mins / $125

build bike from box (tri or aero): 120 mins / $200

box-up an adult bike for shipping (non-tri or aero): 90 mins / $150

box-up an adult bike for shipping (tri or aero): 120 mins / $200

frame-up build (flatbar, non-hydro): FLAT RATE $400

frame-up build (flatbar, hydro): FLAT RATE $500

frame-up build (drop bar, non-hydro:) FLAT RATE $500

frame-up build (drop bar, hydro:) FLAT RATE $600

soldering services: $100 per hour

other basic repair services: $100 per hour

initiate warranty on part not bought at MBW: $100 + hourly rate

initiate warranty on bike not bought at MBW: $150 + hourly rate

advanced repair services (eg adjustments / work on Pinion, Rohloff, Di2, eTAP, AXS drivetrains, some tandem and trike work etc) on bikes we didn't originally build or sell: an additional $100 minimum regardless of time taken. see "repair services you can get done substantially cheaper elsewhere" section below

MBW Kustom wheelbuilds: see "repair services you can get done substantially cheaper elsewhere" section below

hydro brake bleeding: see "repair services you can get done substantially cheaper elsewhere" section below

tubeless tire set up: see "repair services you can get done substantially cheaper elsewhere" section below

the abbreviated list above should give you an idea of how we work as a shop. for more specific pricing for your ailing bike or for a full quote for your more complicated project, get in touch.

did you notice we didn't list tune-ups? well that's intentional. one-size-fits-all tune up tiers are the profit generating staples of the bike biz and as such aren't a very good deal for most people. while we perform all the same work included in a traditional tune-up via our individual a la carte service menu, we may be the only shop on the planet that doesn't offer any form of a 'tune-up' package itself.

likewise, instead of "giving a free estimate" like most shops do and then actively trying to up-sell you to the highest tier of tune-up you can afford (currently averaging $75, $100, $130, $300 in our area), we think it's fairer if you simply pay us for our time and experience to review your bike with our professional eyes to figure out what (if anything) needs to be done to the bike to make it safe, functional and fun to ride. we do this on the spot and in front of you so that we can ask you questions about where you ride, what you use the bike for, the length of your rides, if you have any complaints, if the bike is comfortable and so on. doing the review collaboratively also means you can ask us any follow-up questions that come to mind.

we call this process a MBW Review and we currently charge $25 as it will take around 15 min to complete. people usual get a heck of a lot of knowledge out of the short time they spend with us going over their bike in the stand as well as the visual assurance that we are addressing the issues they have concerns about. once the MBW review is complete, we'll discuss any issues or concerns as we find them - and get this, we'll actually explain all of our bike-geek-speak in plain English while showing and explaining how your individual bike should and could function. we'll split our recommendations into three categories: essential safety stuff, basic functional stuff and stuff you might consider to make your ride more fun.

we'll also help you decide if the work should be done now or if it can be put off until a later date and as long as we have the parts in stock, we aim to do any repairs you decide to have us do on the spot and in front of you using pricing from our a la carte service menu.

to sum up: if you ask us to spend time reviewing or working on your bike we'll charge you for our efforts, but we won't charge you for services you don't need and you won't end up paying us for any one-size-fits all tune-up package.

we're in this for the long haul

these are a few of the services that other shops will do for you substantially cheaper than we are comfortable with

to sleep better at night, we like to point out to folks that many of the other 18 (yup, there's actually 18 with an mega-borg REI on the way) traditional bike shops in Southern Maine offer certain services substantially less than we do and often at less than their cost to provide those services. we're bike mechanics who've never taken a business or marketing class (we'll at least I [Jason] haven't and I'm the one who sets the prices), so perhaps we're crazy for not wanting to offer to do something for less than it costs us to do it. yet that's exactly what happens in the shops that decided to charge the prices listed below. fortunately, in 'Merica all crazy business practices are still welcomed equally, so more power to them.

their pricing on these services may make it look like we've intentionally set out fleece people, but in our defence, we simply need to be able to charge for the actual time it takes to do a job right at a rate which allows us to take pride in our work. so shop around and get these services done from places that do things differently than we do with our blessing. we promise not to hold it against you - honest.

repair services you can get done substantially cheaper elsewhere:

hydro brake bleedings: MBW spends 45 mins avg cumulative time including prep, cleanup of surfaces and test rides / MBW price $75 / other shops $50, $35, $25, $20

advanced adjustments and services (eg adjustments / work on Pinion, Rohloff, Di2, eTAP, AXS drivetrains, some tandem and trike work etc): we charge an additional $100 minimum - regardless of time taken for our expertise with these systems on bikes we did not original build or sell. ask in advance for quote as other shops may not charge you extra for this higher level nerdery if they, but we will.

wheel builds: [not including tubeless tire set up afterwards] MBW spends 90 mins avg cumulative time including: spoke size calculation, part ordering, tire mounting, cassette install, rotor install, brake adjustment, test rides and re-tensioning / MBW price $125 per wheel with store bought spokes, $150 wheel with MBW hand cut spokes, $250 Rohloff with required MBW hand cut spokes / some other shops $50 per wheel.

tubeless fat bike wheel tubeless tape install and tire mount: MBW spends 45 mins cumulative on avg for full process which includes install, multiple test rides and re-inflations per attempt and that's if everything goes perfectly - it often doesn't / MBW price $75 / some other shops $25

tubeless fat bike wheel studded to non-studded tire swap: MBW spends 30 mins cumulative on avg for full process which includes install, multiple test rides and re-inflations per attempt and that's if everything goes perfectly - it often doesn't / MBW price $50 / other shops $20, $15, $8, $8

[other shop prices last updated May 2019]


MBW's DIY repair option

your choice: we'll fix your bike or you can work on it yourself.

when you work on your own bike in our shop you'll enjoy having the right tools, equipment, and replacement parts on hand as well as knowing that someone is nearby in case you get in over your head. sure sounds better than working on your bike on your kitchen floor again doesn't it? while we charge for this service, we think you'll agree that when you love working on your bike, having this opportunity is priceless.

one of the main reasons we started this business was because we personally wanted a well-stocked, professionally-equipped place to work on our own bikes and after years of wrenching in shops that had "no-customers-in-the-workshop" policies, we decided it was time someone gave our fellow riders a break and let them in on the fun. offering this type of access is expensive for us, so we charge those who wish to take us up on our offer.

if you haven't worked on your own bike in our shop before, the first time you come in we'll ask you to pay us for a co-operative lesson on whatever project you want to do so that we can make sure that you don't do anything that would make your bike unsafe. this initial lesson will be priced at 2x's the rate if you simply paid us to fix it for you. assuming that our initial co-operative project goes well and we're comfortable that you'll stop to ask us if you have any questions before you tackle something you aren't 100% certain how to fix safely, then you'll be able to work solo on future projects for about 1/2 the normal rate we'd charge to fix it for you. so find a small project you'd like to work with us on and get in touch to schedule the initial co-operative lesson. we're a small shop physically and our showroom is almost always busy, so we ask that you get in touch to schedule your project in advance of showing up with your bike to ensure we have a free workstand for you when you come in. keep in mind you get the pleasure of paying for your benchtime even if your attempt at self-repair didn't come to fruition and if you find yourself needing our advice half way through your own diy project, we'll need to charge you for the additional pro-level help you'll receive.

lastly, we understand there's lots of folks (young and old) who can't afford the prices we need to charge to be able to let folks work on their own bikes here at MBW which is why we wholeheartedly endorse the following awesome local bike centric non-profits who can provide similar experiences for free or at very little cost. check out: The Portland Gear Hub in Portland, Apex Youth Connection (kids only) in Biddeford and Nasson Community Bike Center in Sanford. all good folks.

of course, in those instances where you lack the time or inclination to work on your own bike, we'll happily do it for you, but you probably already knew that.

golly gee, I just read all that and I still have a broken bike

if you've made it down this far on the page, you probably have a good feeling for how we aim to run our business. if any of that strikes a chord with the way you want to be treated, get in touch or better yet, swing by with your bike.